super365's Privacy Policy
Your personal information is completely secure with us. Learn in detail here how super365 collects, uses, and stores data.
01 Introduction
super365 ("we", "us", or "platform") is fully committed to protecting your privacy. This privacy policy explains what types of information we collect when you visit the super365.cam website, create an account, or use our services, how we use that information, and how we keep it secure.
This policy applies to all services, gaming platforms, payment systems, and customer support services of super365. By using our services, you are considered to have agreed to the terms of this privacy policy. If you do not agree with any term of this policy, please refrain from using our platform.
This privacy policy has been drafted in compliance with applicable laws and regulations of Bangladesh. For any questions, you can contact us at [email protected].
02 Information We Collect
super365 collects the following types of information. The specific purpose for collecting each category of information is described in detail below.
2.1 Information You Provide Directly
Information you provide yourself when you register on our platform or use our services:
- Full name and date of birth (for age verification — only for those aged 21 or above)
- Email address and mobile number
- Payment information (bKash, Nagad, or Rocket account number — securely encrypted)
- Documents required for identity verification (national ID card, passport, etc.)
- Records of communications with our support team
2.2 Automatically Collected Information
When you visit our website, certain technical information is collected automatically:
- IP address and device type
- Browser type and version
- Operating system information
- Time, date, and location of site access
- Pages visited and time spent on them
- Referring website or link information
2.3 Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies that help improve the functionality of our platform and personalize your experience. You can control cookies through your browser settings, however disabling certain essential cookies may cause some platform services to not function properly.
03 Purpose of Data Use
super365 uses your information for the following purposes:
3.1 Service Delivery and Operations
- Creating, verifying, and managing your account
- Processing deposits and withdrawals (including bKash, Nagad, Rocket)
- Maintaining records of gaming transactions
- Providing bonuses and rewards
- Managing VIP membership
3.2 Security and Fraud Prevention
- Ensuring the security of your account
- Detecting unauthorized access and fraud
- Fulfilling legal obligations related to anti-money laundering
- Age verification and ensuring responsible gaming
3.3 Communication and Support
- Providing 24/7 live chat support
- Sending important account updates and notifications
- Informing you about promotional offers subject to your consent
- Resolving customer complaints and queries
3.4 Platform Development
- Improving services by analyzing user experience
- Identifying and resolving technical issues
- Introducing new games and features
04 Information Sharing and Disclosure
super365 never sells, rents, or shares your personal information with third parties for commercial purposes. However, information may be shared in the following limited circumstances:
4.1 Service Providers
Necessary information may be shared with service providers such as payment processors (bKash, Nagad, Rocket), technology infrastructure providers, and fraud detection services. These providers operate under strict confidentiality agreements and may only use the information to deliver the specific service.
4.2 Legal Obligations
It may be necessary to disclose information in response to applicable laws of Bangladesh, court orders, or valid requests from government authorities. In such cases, we provide only the information legally required.
4.3 Business Transfers
If the business entity of super365 changes in any circumstance, user information may be transferred. In that case, we will notify you in advance and ensure protection consistent with this privacy policy.
05 Data Security Measures
super365 applies industry-standard security measures to protect your information. Our platform operates in a safe and reliable environment.
5.1 Technical Safeguards
- All data transmissions are protected by SSL/TLS encryption
- Payment information is stored using advanced encryption algorithms
- Servers are operated in secure data centers
- Regular security audits and vulnerability assessments are conducted
- Two-Factor Authentication support
5.2 Organizational Safeguards
- Only authorized staff can access user information
- All staff receive privacy and data protection training
- Data access logs are maintained and reviewed regularly
Even with the highest cybersecurity technologies in use, transmitting information over the internet is not 100% secure. We strive to provide maximum protection and will notify you promptly in the event of any security incident.
06 Data Retention Period
super365 retains your information only for as long as necessary to provide services or as required to comply with applicable laws. Information is retained according to the following policy:
- Active account data: for as long as the account remains active
- Transaction records: at least 5 years after account closure (in accordance with financial regulations)
- Identity verification documents: in accordance with applicable legal requirements
- Customer support records: up to 2 years after account closure
- Marketing consent records: up to 3 years after consent is withdrawn
Once the need for the data has ended, we securely delete it or anonymize it in a way that makes it impossible to identify you.
07 Your Rights
As a user of super365, you have the following rights over your own information. To exercise these rights, contact us at [email protected].
7.1 Right of Access
You may request a copy of your personal information held by us at any time. We will provide the information within a reasonable time.
7.2 Right to Rectification
If any information in your account is incorrect or incomplete, you may request that it be corrected. This can be done through account settings or via the support team.
7.3 Right to Erasure
In certain circumstances you may request that your personal information be deleted. However, information required to fulfill legal obligations may not be possible to delete.
7.4 Right to Object to Processing
You may object to marketing communications or certain types of data processing. You can unsubscribe from marketing emails at any time.
7.5 Right to Data Portability
You may request your information held by us in a structured, commonly used format, which you can transfer to another service.
08 Protection of Minors
super365 is an adult gaming platform intended only for those aged 21 or above. We do not knowingly collect or process personal information of any person under the age of 21.
If we find evidence that a minor has registered on our platform, we will immediately close that account and securely delete all related information. If you believe a minor is using our platform, please let us know at [email protected].
09 International Data Transfers
Our servers and technology infrastructure may be located in various countries. If your information is transferred outside Bangladesh, we ensure that adequate data protection measures are in place in that country and that the standards of this privacy policy are maintained.
For transfers of data to third countries, we use internationally recognized agreements and safeguards and comply with applicable legal requirements.
10 Third-Party Links and Services
Our platform includes services from game software providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, etc.). These third-party services have their own privacy policies and we are not responsible for their data collection and use. You are advised to review the privacy policies of these providers.
11 Changes to This Policy
super365 may update this privacy policy from time to time. If any significant changes are made, we will notify you in the following ways:
- By updating the "Last Updated" date at the top of this page
- By sending a notification to your registered email
- By displaying a notification when you log in to the platform
Continued use of our platform after the updated policy is published will be taken to mean that you have agreed to the updated policy. We recommend that you review this page regularly.
12 Contact and Complaints
If you have any questions, concerns, or complaints about this privacy policy, please contact us:
- Email: [email protected]
- Live chat: available 24/7 on our website in Bengali
We will try to resolve your request or complaint within a reasonable time. If you feel we have not satisfactorily addressed your privacy concern, you have the right to lodge a complaint with the relevant authority.
super365 gives the highest importance to your privacy. Our goal is to create a safe, transparent, and trustworthy gaming environment where you can enjoy with peace of mind.