super365 Terms and Conditions

General Terms and Conditions

By using the super365 website (https://super365.cam) and its associated services, you automatically agree to these terms and conditions. These terms constitute a legally binding agreement between you and the super365 platform.

The super365 platform is an online casino and betting service provider. We offer users in Bangladesh a variety of gaming options including slots, live casino and cricket betting.

If you disagree with any part of these terms and conditions, please refrain from using our platform. Continued use of the super365 service indicates that you have fully accepted these terms.

1.1 Applicable Law

All services, transactions and activities on the super365 platform are conducted in accordance with established international online gaming standards. Users are solely responsible for complying with the local laws of their own country.

1.2 Language and Communication

super365 conducts all services and communications in Bengali for the convenience of users in Bangladesh. All our terms and conditions are published in Bengali, and Bengali is the authoritative language of this agreement.

Account Registration and Eligibility

To create an account and use services on super365, you must meet the following eligibility requirements:

• You must be 21 years of age or older.
• You must be a valid individual and register under your own name.
• Each person may only create one account — multiple accounts are strictly prohibited.
• All information provided at the time of registration must be accurate, complete and current.
• It is your responsibility to keep your account password and login details secure.

2.1 Account Security

Ensuring the security of your super365 account is your personal responsibility. Sharing or disclosing your account details to anyone else is strictly prohibited. If you suspect any unauthorised access, notify our support team immediately.

2.2 Identity Verification (KYC)

To ensure a safe and transparent service, super365 follows a Know Your Customer (KYC) process. The following documents may be requested for withdrawals or large transactions:

• National Identity Card (NID) or a copy of your passport
• Proof of ownership of a mobile banking account
• Proof of address (utility bill or bank statement)

Bonuses and Promotional Offers

super365 provides various bonuses and promotional offers for its registered users. All such offers are subject to the following terms and conditions:

3.1 Welcome Bonus

• The welcome bonus applies only once for each new user.
• The bonus amount is withdrawable only after meeting the 25x wagering requirement.
• If any irregularity or manipulation is suspected while a bonus is active, the bonus may be cancelled.
• super365 reserves the right to modify or cancel any bonus offer at any time.

3.2 VIP Loyalty Program

super365 runs a four-tier VIP program for its regular users. The VIP tiers and weekly cashback rates are as follows:

• Bronze: up to 0.3% weekly cashback
• Silver: up to 0.6% weekly cashback
• Gold: up to 0.9% weekly cashback
• Platinum: up to 1.2% weekly cashback

Advancement to a higher VIP tier depends on your overall activity and participation on the platform. Cashback is calculated every week and credited to your account subject to the applicable conditions being met.

3.3 Promotion Abuse

If any attempt to abuse bonuses or promotions is detected (multiple accounts, use of bots, coordinated betting strategies, etc.), super365 reserves the right to cancel the relevant bonus and close the account.

Deposits and Withdrawals

4.1 Deposit Terms and Conditions

The minimum deposit amount on super365 is ৳100 (the same across all payment methods). Accepted payment methods are: bKash, Nagad and Rocket.

• Deposits are generally credited to the account instantly.
• Deposits must be made only from the payment account registered in your name.
• Deposits from any third-party account are not accepted.

4.2 Withdrawal Terms and Conditions

The following conditions apply to withdrawals:

• Minimum withdrawal limit: ৳500
• Standard processing time: 15 minutes to 2 hours
• Withdrawals can only be made to the same payment method used for the deposit.
• To withdraw a balance linked to a bonus, the wagering requirement must be met.

4.3 Transaction History

The history of all deposits and withdrawals is stored on the transactions page of your account. If you notice any discrepancy in a transaction, please notify our support team within 24 hours.

Gaming Rules

The following general rules apply to playing games on the super365 platform:

• The outcome of all games is determined by a certified Random Number Generator (RNG).
• If a technical error occurs during a game, the decision of the super365 authority will be considered final.
• If a game is cancelled due to loss of internet connection, the bet amount may be refunded, though this depends on the specific policy of the game in question.
• Any winnings obtained by exploiting software vulnerabilities or bugs will be considered void.
• super365 reserves the right to remove or modify any game or service at any time.

5.1 Fair Play Policy

super365 is committed to ensuring a fair and transparent gaming environment for all players. All our games are independently tested and meet fair play standards. We use SSL encryption and advanced security technology.

5.2 Betting Limits

Each game has its own minimum and maximum betting limits, which are displayed in the game interface. super365 also provides the option to set personal betting limits — for more information on this, please visit the Responsible Gaming page.

Prohibited Activities

The following activities are strictly prohibited on the super365 platform and a violation of these rules may result in immediate account closure:

• Creating or operating more than one account.
• Registering using a false, incorrect or another person's identity.
• Playing games using automated bots, scripts or any third-party software.
• Attempting to exploit game errors or bugs.
• Using the platform for money laundering or illegal financial activities.
• Attempting to breach the platform's security systems.
• Harassing other players or super365 staff, or using offensive language.
• Placing coordinated bets for the purpose of obtaining bonuses (bonus abuse).

Account Suspension and Closure

7.1 Suspension or Closure by super365

super365 may suspend or permanently close any account in the following circumstances:

• Violation of any provision of these terms and conditions.
• Failure to provide documents requested for KYC verification within the specified time.
• Prolonged account inactivity (12 months or more).
• Instructions from any court, regulatory body or law enforcement agency.
• Unusual or suspicious activity on the account.

7.2 Closure by the User

If you wish to close your account yourself, please contact our 24/7 live chat support or email us at [email protected]. Please withdraw all valid balances before closing your account.

7.3 Voluntary Exclusion

As part of responsible gaming protections, super365 offers a self-exclusion facility. For more details about this facility, please visit the Responsible Gaming page.

Limitation of Liability

super365 accepts no liability for the following:

• Any loss caused by internet disconnection or technical issues.
• Any loss caused by problems with your device or software.
• Account compromise due to fraudulent activity by a third party.
• Personal expectations not being met by game outcomes.
• Service being temporarily unavailable during maintenance or upgrades.

super365 works continuously to maintain high service quality, but temporary disruptions may occur due to technical reasons. In such situations, we try to resolve the issue as quickly as possible.

Privacy & Data Protection

super365 gives the highest priority to protecting your personal information. Our detailed policy on collecting, storing, and using data is described on our Privacy Policy page.

In brief, the key principles for use of your information:

• Your personal information is used solely for providing and improving the service.
• Your information is not sold to third parties.
• Information may be shared with authorities due to legal obligations or security reasons.
• Our platform is secured by SSL encryption.

Responsible Gaming

super365 believes in responsible gaming and is committed to ensuring the wellbeing of players. We provide the following protective tools for our users:

• Deposit Limits: Set daily, weekly, or monthly deposit limits.
• Loss Limits: Cap the maximum amount you can lose within a specified period.
• Session Time Limits: Control the duration of your gaming sessions.
• Self-Exclusion: Suspend your account for a set period or permanently.
• Reality Check: Reminders of your gaming time at set intervals.

For detailed information and tools on responsible gaming, visit our Responsible Gaming page.

Dispute Resolution

If any dispute or complaint arises, you are requested to follow the process below:

11.1 Initial Resolution

First, contact us via our 24/7 live chat support or by email at [email protected]. Our team will review the matter promptly and attempt to resolve it.

11.2 Dispute Timeframe

Any dispute regarding a game result or transaction must be raised within 30 days of the relevant event. Disputes raised after this period may not be considered.

11.3 Final Decision

After investigation, the decision of super365 authority will be considered final and binding. All relevant logs, transaction records, and game data are taken into account during the investigation process.

Terms & Conditions Changes

super365 reserves the right to change, amend, or update these terms and conditions at any time. In the event of changes:

• The updated terms will be published on this page and the "Last Updated" date will be changed.
• Users may be notified by email or through the platform in the case of significant changes.
• Continued use of the platform after changes will be taken as acceptance of the new terms.
• You have the right to close your account if you do not agree with the new terms.

You are advised to visit this page regularly to stay informed about the latest terms and conditions.

12.1 Contact

If you have any questions or queries regarding these terms and conditions, please contact us:

• Live Chat: 24/7 support in Bengali
• Email: [email protected]